For delivery of ordered goods we use the shipping company PPL or DHL Freigh / PPL Sprint (for bulkier or larger shipments). The type of shipping company and the number of shipments is determined by exclusively by the sender (Ateliér Maur s.r.o.) on the basis of the volume and type of shipments / packages.
Standard shipments: 130,- CZK without VAT / parcel (final postage amount will be invoiced according to the number of packages shipped).
You will automatically be sent via SMS or e-mail notification of the shipment.
Where the shipment is located, https://www.ppl.cz/vyhledat-zasilku.
The goods are in most in most cases delivered by the next working day.
Notice of service delivery by SMS or email.
In the case of unsuccessful delivery, the courier will send an SMS notification (this information will also be sent to by email).
When using this method transport, you must enter the phone number you are on can be reached.
Please check when the condition of the package when you receive the shipment to ensure that it is not in any way damaged in any way.
In the event of any damage or suspicion, please note this fact and specification the damage in the driver's log when signing the acceptance of the shipment. In case of doubt about the condition of the packaging or shipment, you have the option to refuse the shipment. In this case inform us immediately and together we will agree on the next procedure.
If you accept the shipment and discover damage or loss of contents later, you must claim the damaged parcel within 48 hours of receipt from and contact PPL 255 331 600.
Shipments of larger volumes dimensional or pallet shipments (final freight rate will be invoiced according to the actual shipping costs - according to dimensions and weight of the shipment).
You will automatically be sent via SMS or e-mail notification of the shipment.
Where the shipment is located, can be tracked at: https://www.dhl.com/cz-cs/home/tracking/sledovani-freight.html.
Shipment number or ID is combination of numbers or letters by which your uniquely identifies your shipment for national and international tracking.
The goods are in most in most cases delivered within 2-3 working days.
Notice of service by SMS or email.
In the case of unsuccessful delivery, the courier will send an SMS notification (this information will also be sent to by email).
When using this method transportation, you must enter the phone number you are on can be reached.
In the event of any damage or suspected damage to the shipment, please note the following fact and specification of the damage in the driver's log at the driver's report upon signing for the shipment. In case of doubt about the condition of the packaging or the shipment, you have the option to refuse the shipment. In this case, please inform us immediately, together with we will agree on the next course of action.
In the case of an apparent damage to the packaging of a shipment, a record of the damage must be made immediately upon receipt of the shipment.
If you accept the shipment and discover damage or loss of contents later, you must claim the damaged parcel from the time of receipt with the carrier on the line DHL Freight 239 018 222.
payment in cash at personal collection (0,- CZK) at Libušínská 575/82, 326 00 Plzeň or invoice on personal collection (0,- CZK) - only for cities and municipalities
payment by invoice / bank transfer (14-day payment term) (0 CZK) - for cities and municipalities only
payment by advance invoice (0 CZK) - only for end customers with an assigned ID number
payment by cash on delivery receipt of goods from the carrier (45,- CZK)